Terms and Conditions

Part A: User Terms (Consumer)

1. About Marcar Terapias

Marcar Terapias ("Platform") is operated by WELCOME OBJECTIVE UNIPESSOAL LDA, tax number 517881721, with registered office at Largo do Eiro 2, 3610-014 Dalvares, Portugal. The Platform is accessible at marcarterapias.pt.

Marcar Terapias acts as an intermediary between users and wellness professionals (therapists, massage therapists, spas). Therapy and massage services are provided exclusively by Providers, who are legally independent and solely responsible for the quality, legality and safety of their services. Marcar Terapias is not a healthcare or therapeutic services provider.

2. Acceptance of terms

By creating an account, booking a treatment, or using the Platform, you declare that:

• You are at least 18 years old;
• You accept these Terms, the Privacy Policy and the Cookie Policy;
• The information you provide is truthful and up to date.

3. Your account

You may create an account with email and password, or via federated authentication (Google, Apple). You are responsible for keeping your password confidential and for all activities on your account. Notify us immediately at [email protected] if you suspect unauthorised access.

4. How the Platform works

Marcar Terapias allows you to search, compare and contact wellness professionals and spaces. You can browse profiles, services, reviews, indicative prices, and locations. Contact and service contracting take place directly between you and the Provider.

Marcar Terapias does not process treatment payments or intermediate financial transactions between users and Providers. Prices shown on the Platform are indicative and set by the Provider. Payment, cancellation and refund conditions are agreed directly between you and the Provider.

5. Contractual relationship

The contract for therapeutic services is concluded exclusively between you and the Provider. Marcar Terapias is not a party to that contract and assumes no responsibility for cancellations, refunds, service quality, or non-performance by the Provider.

If you have a dispute related to a service received, you should contact the Provider directly. Marcar Terapias may, at its discretion, mediate communication between the parties, but is not obliged to do so.

6. Liability and limitations

Marcar Terapias does not provide therapeutic services, does not evaluate users clinically, does not recommend treatments for medical conditions and does not replace medical care. If you have a health condition, consult a doctor before booking any therapy.

The Provider is solely responsible for the legality of their practice, quality, safety and compliance of treatments, accuracy of published descriptions, and fulfilment of their tax obligations.

To the maximum extent permitted by law, Marcar Terapias is only liable for direct damages caused by wilful misconduct or gross negligence. This clause does not limit liability for wilful misconduct or gross negligence, nor for breaches of mandatory consumer protection laws.

7. Expected conduct

The following is not permitted:

• Using the Platform for illegal purposes;
• Making false bookings or bookings on behalf of others without authorisation;
• Threatening, harassing or offending Providers or other users;
• Publishing false, misleading, defamatory reviews or reviews that violate the privacy of others;
• Scraping data from the Platform or compromising its security.

Violation of these rules may result in suspension or closure of your account.

8. Reviews

You may publish reviews after a completed booking. Reviews must be based on your direct experience and may not contain defamatory or injurious language, or reveal third-party health data.

Marcar Terapias may moderate, hide or remove reviews that violate these rules, with notification and right of reply. We do not censor legitimate negative reviews; removals only occur for rule violations.

9. Intellectual property

All Platform content (texts, images, logos, design and code) is the property of Marcar Terapias or its licensors. Reproduction without prior authorisation is prohibited.

By publishing content on the Platform (reviews, photos), you grant Marcar Terapias a free, non-exclusive licence to reproduce and display it on the Platform, limited to what is necessary for service operation.

10. Data protection

The processing of your personal data is described in the Privacy Policy, which forms an integral part of these Terms.

11. Changes to Terms

We may update these Terms. Material changes will be communicated by email and published on the Platform with at least 15 days advance notice. If you do not accept the changes, you may close your account at no cost before they take effect.

12. Dispute resolution

Initial contact: Before taking any action, contact our support at [email protected].

Alternative dispute resolution (ADR), Law 144/2015: In case of a consumer dispute, you may use the ADR entities listed at the Portuguese Consumer Directorate (DGC): www.consumidor.gov.pt.

European ODR platform: ec.europa.eu/consumers/odr.

Jurisdiction: For disputes not resolved extrajudicially, the courts of the District of Lisbon are competent, without prejudice to the consumer's mandatory right to bring proceedings in their domicile courts (Regulation (EU) 1215/2012, Art. 18).

13. Governing law

Portuguese law, subject to mandatory provisions of the consumer's country of residence within the EU.

B1. Purpose

These Terms govern the use of the Marcar Terapias Platform by wellness professionals, therapists, massage therapists, spas and establishments ("Provider"), for publishing profiles and services, managing visibility, and purchasing advertising on the Platform.

B2. Eligibility

To register as a Provider, you must:

• Be a natural or legal person legally established in Portugal or the EU;
• Comply with all legal requirements applicable to your activity (registrations, licences, health permits where applicable);
• Be registered for tax purposes (NIF/NIPC);
• Provide Marcar Terapias with truthful information and supporting documentation upon reasoned request.

B3. Business model and advertising

Marcar Terapias does not charge commission on bookings or services provided by the Provider. Profile creation and basic service listing are free.

The Platform offers paid advertising formats that allow the Provider to increase their visibility, including promoted positions in listings, highlight badges, and other formats to be defined. Prices, conditions, and available formats are published in the plans and pricing section of the Platform.

All advertising is identified as such, in compliance with the Portuguese Advertising Code (DL 330/90) and Article 26 of the Digital Services Act (DSA). Advertising content must comply with applicable legislation: false or misleading claims are prohibited and the Provider bears sole responsibility.

The Provider is solely responsible for issuing invoices for services they provide directly to end users under the Portuguese VAT Code. Marcar Terapias issues invoices to the Provider for advertising services purchased.

B3.1 Subscription plans and payment

The paid plans of Marcar Terapias (currently Visível and Destaque, monthly or annual) are advertising and visibility services subscribed to by the Provider. The prices in force, with an indication of VAT where applicable, are those published in the plans and pricing section of the Platform at the time of subscription.

Payment: payments are processed by Stripe Payments Europe, Ltd. Marcar Terapias does not store full card details. Billing is in euros (EUR).

Automatic renewal: subscriptions renew automatically at the end of each period (monthly or annual), at the public price in force on the renewal date, until cancelled by the Provider.

Cancellation: the Provider may cancel at any time from the dashboard. Paid access continues until the end of the billing period already paid. Pro rata amounts for unused periods are not refunded, except where required by applicable law or under the satisfaction guarantee in section B3.2.

Price changes: any price change to an active plan is notified at least 30 days in advance, under section B6. Annual subscribers keep the agreed price until the end of the current annual period.

Right of withdrawal (DL 24/2014): where the Provider subscribes as a consumer and at a distance, they have 14 days to withdraw from the contract without giving a reason, counted from the subscription date. If they request that the service start during that period and the service is fully provided, the right of withdrawal is lost; if the service is in progress, the amount proportional to the period already provided is due. To exercise this right, contact [email protected]. This right does not apply to subscriptions made in the course of a professional or business activity, under DL 24/2014.

B3.2 Paid plans

Plans and limits

The Grátis (free) plan includes 5 photos, 5 services and 1 practitioner. The Visível and Destaque plans extend these limits according to the price table in force. Content published before a change in limits remains visible.

Prices

The prices shown include VAT at the legal rate in force. The invoice is issued with the tax number (NIF) provided at the time of payment.

30-day satisfaction guarantee

On the first subscription to a paid plan for each space, the Provider may request a full refund of the amount paid within 30 days of the first payment, without giving a reason, through the dashboard or by e-mail to [email protected]. The refund is made to the original payment method within 10 business days and the subscription is cancelled on the same date. The guarantee applies once per space and per entity (NIF) and covers monthly and annual plans, including the launch offer. Under the launch offer, the amount actually paid is refunded.

Launch offer

The launch offer gives 50% off the first 3 months of the monthly Visível plan (€9.50 a month, VAT included). It is limited to the first 20 spaces that subscribe to it by 31 October 2026 and applies once per space. From the fourth month the public price in force applies, and the subscription can be cancelled at any time.

Videos and content

Videos and photos published are the responsibility of the Provider, who declares that they hold the necessary rights. Content with claims of curing or treating diseases is not accepted, nor is third-party content without authorisation.

Review requests

The Provider may invite clients to review the space. Offering anything in return for reviews, or making the invitation conditional on the expected content of the review, is not permitted.

Visibility Session and profile review

The Visibility Session (Sessão de Visibilidade) is a 30-minute meeting, by video or phone, to be scheduled within the first 14 days. The profile review consists of recommendations and proposed changes, applied only with the Provider's approval. None of these services guarantees a number of visits, contacts or clients.

Statistics

Profile statistics are calculated from anonymous browsing events and clicks on contacts. They record the date and time of the action and do not identify the visitor.

B4. Provider obligations

• Service descriptions: accurate, complete and non-misleading, including duration, technique, relevant contraindications and final price (VAT included where applicable). Unsubstantiated therapeutic claims are prohibited.
• Quality and safety: clean premises, sterilised equipment where applicable, products within expiry date, clear information to clients about contraindications and risks.
• Data protection: when the Provider processes personal data received from the Platform (name, contact, booking history), they do so as an independent data controller and must comply with the GDPR and Law 58/2019. Use of data outside the booking context is prohibited.
• Tax compliance: the Provider is solely responsible for their tax obligations. Marcar Terapias may be required to report transactions to the Tax Authority under DAC7 (Regulation (EU) 2021/514).

B5. Suspension and termination

Marcar Terapias may suspend or terminate a Provider's account for violation of these Terms, risk to Platform safety or trust, recurrent founded complaints, tax or legal non-compliance, or fraudulent use.

Temporary suspensions are preceded by notice and a statement of reasons, except in urgent situations (user safety). The Provider may contest the decision with support.

B6. Regulation (EU) 2019/1150: P2B Transparency

As a marketplace, Marcar Terapias complies with the P2B Regulation on fairness and transparency for business users of online intermediation services:

• These Terms are written in plain language;
• Material changes affecting Provider commercial conditions (advertising prices, visibility, features) require 30 days advance notice;
• In case of suspension or termination, the Provider receives a statement of reasons and may contest;
• Listing ranking is determined by relevance, reviews, geographic proximity and advertising format acquired (ranking transparency).

B7. Dispute resolution (Providers)

In case of a dispute, the Provider should contact [email protected] and present the matter. We will respond within 15 business days with a resolution proposal. You may also use mediators registered under the P2B Regulation.

14. Contact

• Support: [email protected]
• Privacy: [email protected]
• CNPD: www.cnpd.pt
• Consumer Directorate (DGC): www.consumidor.gov.pt
• European ODR platform: ec.europa.eu/consumers/odr